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Guest Services Coordinator

2 months ago

Rochester, New York, United States Helio Health Full time
Job Summary

We are seeking a highly motivated Guest Services Specialist to join our team at Helio Health. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our inpatient program.

Key Responsibilities
  • Orientate patients to the facility and provide support throughout their stay
  • Manage ongoing needs and prepare the facility for use and cleanliness
  • Assist with admission process, respond to patient inquiries, and resolve issues in a timely and efficient manner
  • Demonstrate thorough knowledge of program expectations and schedules
  • Assist with crisis intervention activities as requested
Requirements
  • High School Graduate/Equivalency
  • Bilingual candidates preferred
  • Entry-level knowledge of biopsychosocial process of addiction/recovery and self-help group process
  • Ability to relate effectively with staff, patients, and the professional community
  • Good oral and written communication skills
  • Sound judgment and cultural competency
  • Proficiency with basic computer applications
  • Valid NYS Driver's license required
Benefits
  • Comprehensive benefits package
  • Paid vacation and sick leave
  • Paid holidays
  • 401(k) plan with up to 5% company match
  • Company-paid short-term disability insurance
  • Company-sponsored life insurance
  • Employee Assistance Program (EAP)