Customer Service Representative
1 day ago
Join the Allentown Parking Authority team as a Customer Service Representative and play a vital role in providing exceptional customer service to our patrons.
Key Responsibilities:- Provide top-notch customer service to customers via phone, in-person, and via email.
- Process payments, sell permits, and input police tickets and names and addresses in a timely manner.
- Understand and convey all aspects of the APA operations to customers.
- Perform other duties as assigned and/or as conditions warrant.
- Excellent customer relations skills.
- Prior customer service experience.
- Excellent computer knowledge.
- Responsibility and self-discipline.
- Professional appearance and behavior.
- Ability to organize and complete assigned tasks.
- General office experience, including phone procedures, MS Word, Excel, Outlook, and general office equipment.
- High School diploma or equivalent.
- Valid driver's license.
Part-time position with a competitive hourly rate of $20.00.
The Allentown Parking Authority is an affirmative action/equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, gender identity, marital status, national or ethnic origin, race, religion, sexual orientation, or veteran status.
All offers of employment are contingent upon clear results of a thorough background check, including social security verification, prior employment verification, professional references, educational verification, criminal history, motor vehicle records, and credit history.
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