Customer Service Representative

4 weeks ago


Allentown, Pennsylvania, United States Enterprise Call Center Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and meeting sales targets.

Key Responsibilities:

  • Manage large volumes of customer inquiries and resolve issues in a timely and professional manner
  • Generate sales leads and meet personal and team sales targets
  • Build and maintain strong relationships with customers through effective communication and problem-solving skills
  • Provide accurate and complete information to customers, using the right methods and tools
  • Meet customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction

Requirements:

  • Excellent customer service skills and a strong ability to communicate effectively
  • Ability to work in a fast-paced environment and meet sales targets
  • Good phone etiquette and communication skills
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters

What We Offer:

  • Paid training and development opportunities
  • Paid time off and flexible scheduling
  • Free telehealth services and wellness resources
  • Advancement opportunities and a supportive team environment


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