Patient Access Representative I

4 weeks ago


Clackamas, Oregon, United States Kaiser Permanente Full time
Job Summary:

The Patient Access Representative I is a key role within the Kaiser Permanente Health System environment. This position is responsible for ensuring a complete and accurate patient admission/registration process. The ideal candidate will have excellent communication skills, strong organizational abilities, and the ability to work in a fast-paced environment.

Responsibilities:
  • Greets and registers patients for various medical services in the hospital setting.
  • Completes comprehensive bedside or telephone interviews with patients to obtain pertinent demographic information and insurance data.
  • Verifies patient demographic and insurance information with the patient consistent with CMS regulations and regional policies.
  • Collects cost-shares and partial payments for services to be received.
  • Provides patient liability information and collects point of service cash from patients based on guidelines and/or systems provided by the department.
  • Documents all activity pertaining to patients' accounts in the system.
Requirements:
  • Minimum one (1) year of healthcare financial experience and minimum one (1) year of office environment customer service experience.
  • High School Diploma or General Education Development (GED) required.
  • Basic Life Support Medical Terminology Certification.
Preferred Qualifications:
  • Obtains training to become a Certified Healthcare Access Associate by the National Association of Healthcare Access Management within 180 days of employment.
  • Previous experience with EPIC applications preferred.
  • Previous hospital or ambulatory clinic registration experience.


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