Experienced Veterinary Client Service Representative

4 weeks ago


Clackamas, Oregon, United States VCA Animal Hospitals Full time
Job Summary

We are seeking an experienced Veterinary Client Service Representative to provide exceptional patient and client care in a fast-paced yet fun environment. As the face of VCA, you will set the tone for our practice by building and maintaining trust and confidence with our clients and their pets.

Key Responsibilities:

  • Provide excellent customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Schedule and confirm appointments, place outbound calls for follow-ups, and reach out to prospective clients.
  • Present and explain fees, including processing payments, and answer questions regarding products and services.
  • Manage medical records, charts, reports, and correspondence, and ensure the hospital is neat and clean at all times.

Benefits:

  • Access to the people and financial resources of a large veterinary community.
  • Leadership opportunities and career development programs.
  • Opportunities to give back through strong Shelter partnerships and VCA Charities.
  • Free mental health sessions and wellness subscriptions, referral bonuses, and competitive wage.
  • Medical, dental, and vision insurance, generous pet care discounts, life, long, and short-term disability insurance, paid parental leave, paid vacation, sick time, and holiday pay, and 401(k) with company match.

About VCA Animal Hospitals:

VCA Animal Hospitals is a 4 DVM, AAHA-accredited, small animal practice that sees cats and dogs six days a week for wellness and preventative care, acupuncture, dentistry, surgery, and more. We pride ourselves on making a personal connection with every client and pet, and we make work-life balance a reality in veterinary medicine.



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