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Program Support Coordinator

2 months ago

Washington, Washington, D.C., United States Latin American Youth Center Full time
Position Overview

The Program Support Coordinator plays a vital role in facilitating and enhancing the daily operations of various programs by delivering administrative and direct assistance to after-school, academic, and enrichment initiatives throughout the academic year. This position involves overseeing membership services and managing external data as required. During seasonal camps, such as summer and spring breaks, the coordinator will transition into a camp support role, assisting with diverse camp responsibilities.

JOIN OUR MISSION TO EMPOWER YOUTH WITH DIGNITY, HOPE, AND JOY

The Latin American Youth Center (LAYC) is dedicated to making a significant impact in our community. We invite you to become part of our skilled team and contribute to an organization renowned for its commitment to excellence, mission, and respect for young individuals. We celebrate diversity as a strength, with a majority of our staff identifying as people of color. We prioritize the recruitment and support of staff who share similar life experiences with our youth.

LAYC's mission is to empower a diverse group of young people to successfully transition into adulthood through comprehensive, multicultural, and innovative programs that address their social, academic, and career needs. Annually, LAYC serves approximately 5,000 individuals, supporting academic success, promoting healthy behaviors, and guiding youth towards a prosperous adulthood. Additionally, LAYC engages in advocacy and public policy efforts to expand opportunities for youth.

ATTRACTIVE BENEFITS PACKAGE

Alongside a welcoming work atmosphere, we are pleased to offer a comprehensive benefits package to our employees, which includes:

  • Medical, dental, and vision insurance with prescription coverage.
  • Employer-sponsored life insurance.
  • Optional long-term disability and supplemental life insurance.
  • 401(k) matching program starting from the date of hire.
  • Three weeks of paid vacation annually, increasing to four weeks with tenure, along with 12 days of paid sick leave and 12 paid holidays each year.
  • Eight weeks of paid parental leave, applicable to adoption and foster care.
  • Discounts for health club memberships.
  • Flexible telework options for most positions after an initial 60-day period.
  • Education assistance programs.

KEY RESPONSIBILITIES

  • Act as the primary point of contact and receptionist during peak program hours, ensuring effective supervision of the main lobby.
  • Oversee office operations, including data entry, filing, supply management, and program calendar upkeep.
  • Deliver exceptional customer service and communication to families seeking information.
  • Manage sign-in and sign-out procedures for participants, visitors, consultants, and staff.
  • Collect and enter membership enrollments into the designated system.
  • Conduct regular data entry as required.
  • Ensure that all participants with current memberships are accurately recorded in the enrollment system.
  • Collaborate with program coordinators to complete academic enrichment and athletic tracking.
  • Maintain organized files for participants, volunteers, and community service hours.
  • Assist in facilitating after-school programs, meetings, and special events.
  • Support facilitation and supervision during camp seasons.
  • Attend mandatory meetings and training sessions.
  • Approve and submit timecards at the conclusion of each pay period.
  • Ensure compliance with all mandatory clearances, tests, and training requirements.
  • Perform additional duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS

  • Associate degree preferred; high school diploma or equivalent required.
  • 0-2 years of relevant work experience in a related field; relevant internships may be considered as experience.

SKILLS & QUALIFICATIONS

  • Strong attention to detail and excellent problem-solving abilities.
  • Ability to thrive in a dynamic environment.
  • Proficiency in Microsoft Word, Excel, and other necessary databases.
  • Willingness to work independently and collaboratively, with a readiness to take on additional responsibilities.
  • A positive attitude and genuine interest in providing quality services to youth.
  • Availability for occasional evening and weekend work.
  • Completion of criminal and child abuse/neglect clearances.
  • Flexible, energetic, and positive individual committed to youth development in a respectful environment.
  • Ability to communicate effectively with culturally diverse populations.
  • Proof of COVID-19 vaccination is required for all employees.

PHYSICAL REQUIREMENTS

This position is primarily sedentary, requiring the ability to speak, hear, see, and lift small objects weighing up to 10 lbs. Occasional local and/or regional travel may be necessary.

LAYC is an equal opportunity employer, committed to providing opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status, or any other protected status.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

APPLICATION PROCESS

Interested candidates are encouraged to submit a cover letter and resume.