Client Service Representative

7 days ago


Boynton Beach, Florida, United States Banfield Pet Hospital Full time
Job Summary

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through our hospital, ensuring exceptional client care and maximizing the productivity of our veterinary medical team. This position requires a strong focus on customer service, communication, and problem-solving skills.

Key Responsibilities
  • Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including educating clients about their pet's health and promoting preventative care.
  • Assist incoming and outgoing clients with necessary documentation, information, and instructions.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary and perform other job duties as assigned.
Requirements
  • Leadership and customer focus
  • Strong communication and interpersonal skills
  • Ability to multi-task and prioritize tasks
  • Problem-solving and analytical skills
  • Intellectual and mathematical ability
Working at Banfield Pet Hospital

Banfield Pet Hospital is a leading provider of veterinary care, dedicated to delivering exceptional service and care to our clients and their pets. As a Client Service Coordinator, you will be part of a dynamic team that is passionate about providing the highest level of care and service to our clients.



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