Veterinary Client Support Specialist
2 weeks ago
Exceptional Client Support Needed for a Veterinary Specialty Practice
- Are you adept at managing client interactions, responding to inquiries, and ensuring seamless operations?
- If this resonates with you, this position may align perfectly with your skills.
Southeast Veterinary Neurology is dedicated to offering renewed hope to pets and their families by addressing neurologic conditions. As one of the leading independent neurology practices in the nation, our goal is to assist 20,000 pets facing neurological challenges to regain mobility.
At Southeast Veterinary Neurology, fostering a culture centered on superior care, empathy, and professionalism is crucial to fulfilling our mission. Our team emphasizes growth, accessibility, integrity, accountability, and excellence.
About You
- We are in search of a dynamic individual who excels in fast-paced environments and is detail-oriented.
- You possess a friendly demeanor, enjoy assisting others, and are skilled at diffusing difficult situations.
- Your background includes experience in client-facing roles, and you are comfortable discussing financial aspects.
- You welcome constructive feedback and are enthusiastic about learning.
The Role
As a Client Service Representative at Southeast Veterinary Neurology, you will be instrumental in supporting clients and liaising with the medical team. Your duties will encompass:
- Greeting and assisting clients both in person and via phone
- Accurately managing patient records and information
- Processing client payments, insurance claims, and appointment scheduling
- Communicating effectively with referring veterinarians
- Maintaining a clean and organized client reception area
- Fostering a positive team environment
Compensation and Benefits
- Competitive Salary
- Health Insurance, short-term disability, and retirement plan
- Paid time off, professional development, and on-the-job training
- Mentorship opportunities and profit-sharing
Your Qualifications & Skills
- Minimum of 3 years of experience in a managerial role within a client service sector
- Bachelor's Degree is preferred
- Outstanding written and verbal communication skills in English (Spanish language skills are a plus)
Application Process
To express your interest, please complete the online application and submit a cover letter along with your resume for consideration.
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