IT Support Specialist

5 days ago


Charlotte, North Carolina, United States Ferretti Search Full time

Ferretti Search is seeking a skilled IT Support Specialist to provide exceptional technical support to our clients. As the face of IT, you will be responsible for delivering personalized support experiences to end-users, ensuring a positive and efficient interaction.

Key Responsibilities:

  • Provide Level I and II support via phone, email, and on-site at client locations to support service needs as required.
  • Efficiently diagnose, troubleshoot, and resolve technical issues at desktop level.
  • Administer and manage user accounts, permissions, email, anti-virus, and anti-spam.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority and criticality.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.

Requirements:

  • At least 2 years' experience in a customer-facing deskside support/end-user computing role.
  • Bachelor's Degree in computer science, MIS, or relevant field is required.
  • Excellent communication skills, positive attitude, and engaging with end-users.
  • Experience with MAC, Microsoft OS, and Microsoft Office applications.
  • Exceptional soft skills and troubleshooting skills.

Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. We take pride and value our relationship with our clients and candidates.


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