IT Support Specialist

7 days ago


Charlotte, North Carolina, United States StevenDouglas Full time
Job Title: IT Support Specialist

At StevenDouglas, we are seeking an experienced IT Support Specialist to join our Technology team in Charlotte, NC. As a key member of our team, you will provide top-notch technical support to our clients, ensuring their systems are operating correctly and efficiently.

Key Responsibilities:

  • Provide Tier 1-2 support for desktops with Windows operating systems
  • Triage software applications and assist users in the efficient use of applications
  • Install and configure new Windows 11 computers, monitors, and printers
  • Assist with system administration tasks, including server upgrades, patches, deployments, and architecture review/design
  • Knowledge or ability to learn about Ring Central Support and Jira
  • Strong communication skills, prioritize skills, and ability to multitask
  • Tracking and Monitoring: Implement and maintain tracking systems to monitor key performance indicators (KPIs) and project progress
  • Report Creation: Develop and generate comprehensive reports to support business operations and decision-making processes
  • Customer Support: Provide timely and accurate information to end users, addressing their inquiries and resolving issues efficiently

Qualification Requirements:

  • Minimum 5-7 years of technical experience working with hardware/software
  • Experience working in windows and virtualized environments
  • Ability to utilize an ITSM system for change and incident management
  • Must have experience providing end-user support with Windows 10, Windows 11, printers, and monitors
  • Preferred knowledge of Windows Server, server hardware, experience with scripting languages (PowerShell), domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, videoconferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes
  • Microsoft training and related certifications are a plus
  • Strong interpersonal, organizational, and customer service skills
  • Ability to manage multiple projects and own tasks concurrently
  • Ability to work flexible/extended hours when requested or participate in an on-call schedule
  • Willingness to share knowledge and help cross-train peers
  • Able to work both independently and effectively with remote team members as necessary


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