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Customer Experience Ambassador
2 months ago
Enterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team at the Pittsburgh International Airport location. As a Customer Experience Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a positive and memorable experience.
Key Responsibilities- Customer Service: Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
- Additional Assistance: Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
- Callback Management: Place outgoing calls for callback management and miscellaneous calls as assigned.
- Rental Process: Assist in assessing the condition of rental vehicles upon return and notify management of any known customer or vehicle problems.
- Continuous Learning: Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.
- Age: Must be at least 18 years old.
- Driver's License: Must have a valid driver's license with no more than 2 moving violations or at-fault accidents in the past 3 years.
- Background Check: Must have a clean background check with no drug or alcohol-related convictions on driving records in the past 3 years.
- Authorization: Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position.
- Availability: Must be willing to work at the Pittsburgh International Airport location and one of the available schedules.
- Compensation: Competitive hourly rate plus monthly bonus potential.
- Benefits Package: Comprehensive benefits package including medical, dental, and vision insurance options, paid vacation time, paid holidays, 401(k) with company match, profit sharing, and employee discounts.
