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Front Desk Ambassador

1 month ago

Coraopolis, Pennsylvania, United States Concord Hospitality Full time
Front Desk Ambassador

We are seeking a Front Desk Ambassador to join our team at Concord Hospitality. As a Front Desk Ambassador, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

Key Responsibilities:

  • Assist guests efficiently, courteously, and professionally at all times.
  • Maintain a high level of service and hospitality.
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
  • Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Handle guest mail and messages with respect to privacy and professionalism.
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Be a great communicator to various departments and management on guest comments and concerns.
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Have full knowledge of hotel safety and emergency procedures.

Why Concord?

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life.