Event Ambassador

With AEG, we're seeking an experienced and customer-focused individual to join our team as an Event Ambassador. This is a part-time opportunity that requires flexibility, including weekends, holidays, and evenings. As an Ambassador, you'll be responsible for assisting patrons with their customer service needs while attending public or private events at the UPMC Events Center.

As an Event Ambassador, you'll be the face of our organization, providing exceptional service to our guests. Your primary responsibilities will include assisting patrons with seating, maintaining a visible presence on your assigned post, and overseeing your section for any spills or situations requiring staff attention. You'll also be responsible for directing patrons with disabilities to wheelchair seating areas, receiving and addressing complaints in accordance with established policies and procedures, and providing information about the venue, including the location of restrooms, concessions stands, and ticket offices.

We're looking for individuals who are able to stand for long periods of time, climb stairs in restricted lighting, and move quickly and safely around the venue. A neat, clean, and well-groomed appearance is essential, as is the ability to communicate effectively with guests. You'll also be responsible for operating radio devices and staying calm under pressure. Previous experience in a customer service role is preferred, but not required.

As an Event Ambassador, you'll be working for AEG, one of the world's leading sports and entertainment presenters. With our events, you'll have the opportunity to work with a wide range of clients, from local businesses to international corporations. Our team is dedicated to providing exceptional customer service, and we're looking for individuals who share our passion for delivering outstanding experiences.

The estimated hourly wage for this role is $12.50. Benefits include a 401(k) savings plan and 401(k) matching. This is a casual labor, seasonal position with non-guaranteed hours. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities:

• Assist patrons with seating and respond to their inquiries in a friendly and professional manner.
• Maintain a visible presence on your assigned post, ensuring that your section is clean and well-maintained.
• Oversee your section for any spills or situations requiring staff attention, responding promptly to any issues that arise.
• Direct patrons with disabilities to wheelchair seating areas, providing assistance and support as needed.
• Receive and address complaints from patrons, following established policies and procedures.
• Provide information about the venue, including the location of restrooms, concessions stands, and ticket offices.
• Monitor aisles and steps in your assigned section, ensuring that they are clear and compliant with fire codes.

Requirements:

• Ability to stand for long periods of time, climb stairs in restricted lighting, and move quickly and safely around the venue.
• Neat, clean, and well-groomed appearance.
• Good communication skills, with the ability to communicate effectively with guests.
• Ability to operate radio devices.
• Ability to stay calm under pressure.

Benefits:

• 401(k) savings plan.
• 401(k) matching.

Working Conditions:

This is a part-time, casual labor position with non-guaranteed hours. You'll be working in a fast-paced environment, with a high level of customer interaction. You'll be required to stand for long periods of time, climb stairs in restricted lighting, and move quickly and safely around the venue. A neat, clean, and well-groomed appearance is essential, as is the ability to communicate effectively with guests.

The estimated salary for this role is $12.50 per hour. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.