Automotive Service Associate

2 weeks ago


Lakeland, United States Mazda Lakeland Full time
Job Overview

Position: Customer Experience Specialist - Mazda Lakeland

Mazda Lakeland, part of the Holler and Classic Family Collection of Dealerships, represents multiple automotive brands and operates with a commitment to customer satisfaction. We prioritize a straightforward sales approach that emphasizes a no-haggle environment, ensuring our clients receive the best service possible.

Key Responsibilities:

  • Follow up with clients post-service to assess their satisfaction
  • Oversee customer interactions during their visit for service
  • Provide updates on customer service status
  • Facilitate the checkout process for customers utilizing loaner vehicles
  • Assist with the overall checkout experience
  • Transport customers as required
  • Support operations on the Service Drive as necessary
  • Calculate customer invoices accurately
  • Process payments via cash, checks, and credit cards, ensuring proper documentation
  • Issue change and receipts to customers
  • Conduct daily cash drawer reconciliations
  • Address customer inquiries regarding services rendered or products purchased, or direct them to the appropriate personnel
  • Manage customer complaints with professionalism and direct unresolved issues to the relevant staff
  • Provide administrative support to various departments as needed
  • Maintain a polished and professional appearance
  • Ensure a tidy and organized workspace
  • Perform additional duties as assigned

Qualifications:

  • Exceptional verbal and written communication abilities
  • Proficient in computer applications, capable of multitasking
  • Strong organizational skills with the ability to handle multiple tasks
  • Professional demeanor and appearance
  • Previous experience in sales or customer service is advantageous
  • Willingness to learn and navigate various software programs
  • Flexibility to work evenings, weekends, and holidays
  • Reliable transportation is essential
  • Valid driver's license with a satisfactory driving record
  • Must pass background checks as required

Job Type: Full-Time

Benefits Offered:

  • 401(k) with matching contributions
  • Employee Assistance Program
  • Health, Dental, and Vision Insurance
  • Life Insurance
  • Flexible Spending Account
  • Paid Time Off after six months
  • Referral and Associate Discount Programs

Work Schedule: Flexible scheduling required

Compensation: Salary details will be discussed during the interview process

Mazda Lakeland is dedicated to fostering an inclusive workplace. We are an equal opportunity employer, committed to diversity and inclusion in our hiring practices. We consider all qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally protected characteristics.



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