Guest Service Representative

4 weeks ago


Marquand, Missouri, United States Marriott International Inc Full time
About the Role

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and enjoyable.

Key Responsibilities
  • Welcome and check-in guests, ensuring a smooth and efficient arrival experience.
  • Engage with guests to understand their needs and preferences, and provide personalized recommendations and solutions.
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Collaborate with other hotel departments to ensure seamless delivery of guest services and amenities.
  • Maintain accurate records and reports, and adhere to hotel policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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