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Customer Service Liaison
2 months ago
At Premier Truck Group, we take pride in the diversity that shapes our exceptional team. We believe that equality and inclusiveness among our members are essential in propelling our organization and the industry forward.
About Premier Truck Group
Headquartered in Dallas, Texas, Premier Truck Group operates over 40 locations across the US and Canada, establishing itself as the largest Freightliner dealer group in North America. We provide a premium selection of new Freightliner and Western Star commercial vehicles, a wide array of pre-owned trucks, and comprehensive parts, maintenance, and repair services.
Why Choose Us?
By joining our team, you will be part of an organization that values career growth and advancement tailored to individual performance, experience, and interests. We offer a fully comprehensive benefits package that includes:
- Employee Discounts
- Medical, Dental, and Vision Insurance
- Life Insurance
- Employee Assistance Programs
- Paid Holidays and Paid Time Off
- 401k Plan with Employer Match
- Training Opportunities
- Work-Life Balance
Key Responsibilities of the Customer Advocate:
- Provide breakdown assistance by collaborating with other dealers on behalf of customers to expedite repairs and ensure effective communication of status through Service Tracker.
- Act as a single point of contact for the dealer and DTNA (Daimler Truck North America) aftermarket experience, navigating processes, tools, and personnel to support customer needs efficiently.
- Understand and leverage the value of DTNA's digital solutions to address customer requirements.
- Coach and educate customers on available digital tools and features.
- Maintain clear and consistent communication using tools such as Service Tracker.
- Utilize Detroit Connect products/tools to enhance the service experience.
- Guide customers through truck walkarounds, familiarizing them with truck features and options.
- Support the sales process by sharing knowledge about the technology and tools related to the truck and dealership.
- Identify and procure necessary parts within the network.
- Provide vocational and body builder support, including body interfacing with chassis and parameters.
- Participate in co-creation events with OEM to enhance customer experience.
Qualifications:
- Education: High School Diploma/GED or higher.
- Experience: Customer support experience or experience as a client service representative.
- Strong understanding of dealership operations and customer business models.
- Technical knowledge of vehicles, with prior technician experience preferred.
Premier Truck Group is an equal opportunity employer.
