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Tolling Call Center Representative
2 months ago
Are you looking for a challenging and rewarding career in customer service? Do you have excellent communication skills and a passion for helping others? We are seeking a highly motivated and detail-oriented Tolling Call Center Representative to join our team
Job Summary:The Tolling Call Center Representative will be responsible for handling inbound customer calls, providing exceptional customer service, and resolving customer complaints in a timely and professional manner. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are looking to develop their skills in customer service and communication.
Key Responsibilities:- Handle inbound customer calls in a professional and courteous manner
- Provide exceptional customer service and resolve customer complaints in a timely and professional manner
- Utilize knowledge base and training to accurately answer customer questions and provide solutions
- Escalate customer issues to the appropriate staff and management for resolution as needed
- Attend meetings and training sessions to stay up-to-date on changes to program knowledge, systems, and processes
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Competitive compensation and benefits package
- Opportunities for career advancement and professional growth
- Fun and dynamic work environment
- Recognition and rewards for outstanding performance
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, please submit your application today