Contact Center Representative
13 hours ago
Are you a customer-focused individual with excellent communication skills? Do you enjoy working in a fast-paced environment and providing top-notch service to clients? We're seeking a Contact Center Representative to join our team at MCI Careers
Job Summary:We're looking for a highly motivated and organized individual to handle inbound and outbound customer service and sales calls. As a Contact Center Representative, you will be responsible for responding to customer inquiries, resolving issues, and upselling products and services. If you're a team player with a passion for delivering exceptional customer experiences, we want to hear from you
Key Responsibilities:- Handle inbound and outbound customer service and sales calls in a professional and courteous manner
- Respond to customer inquiries and resolve issues in a timely and efficient manner
- Upsell products and services to customers as opportunities arise
- Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction
- Meet or exceed performance metrics and goals
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Ability to type 20+ words per minute
- 1+ year of experience in customer service or sales
- State or federal work experience
- Competitive hourly rate and bonus structure
- Opportunities for advancement and professional growth
- Fun and engaging work environment
- Casual dress code
- Cash and prize contests
We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity
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