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Customer Service Tolling Representative

1 month ago

Orange Park, Florida, United States MCI Military Recruitment Full time
Job Title: Customer Service Tolling Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Tolling Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for all interactions.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Listen to customers, understand their needs, and resolve issues in a timely and effective manner
  • Research and resolve customer complaints, and provide solutions to meet their needs
  • Utilize technology and systems to complete tasks and provide accurate information to customers
  • Document and process customer claims in a timely and accurate manner
  • Follow all required scripts, policies, and procedures to ensure compliance and quality
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic knowledge of Microsoft Office Suite and computer applications
  • Ability to type 20+ words per minute and maintain accuracy
What We Offer:
  • Competitive compensation and benefits package
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance