Reception Associate

2 months ago

Green Pond, United States Planet Fitness Full time

Position Overview:

About Us:
At Planet Fitness, we are dedicated to improving lives by delivering a top-notch fitness experience in a welcoming and inclusive atmosphere. As one of the largest and fastest-growing fitness center franchises in the United States, we currently operate over 2,000 clubs and continue to expand.

Becoming a part of the Planet Fitness family means joining a company with a strong culture and core values. You will be part of a supportive and engaging team that is committed to enhancing the health and wellness of the community, ensuring that everyone feels a sense of belonging. We believe in creating enjoyable work experiences while consistently exceeding member expectations. It’s about being proud of the brand you represent.

Your Profile:
All team members at Planet Fitness share a common passion for our brand and a commitment to making our members feel welcome in our Judgement Free Zone.

Characteristics that will make you an ideal candidate for the Guest Services Representative role include:

  • Exhibiting a positive and enthusiastic demeanor.
  • Having a passion for providing exceptional service to members, guests, and fellow team members.
  • Demonstrating reliability, punctuality, and accountability in your work.
  • Handling all interactions with professionalism and a genuine desire to assist others.
  • Acting with integrity and showing respect to everyone.
  • Possessing strong communication skills with the ability to listen and empathize.
  • Inspiring and motivating others to reach their fitness goals.
  • Being a quick learner, able to apply knowledge gained from training effectively.
Key Responsibilities:

About the Role:
As a Guest Services Representative, you will play a crucial role in delivering exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring a remarkable Judgement Free experience.


Your daily responsibilities will include:

  • Welcoming members and guests as they enter and exit the facility, assisting with any inquiries during check-in.
  • Promoting our Judgement Free Zone by engaging with members on the gym floor, offering support and assistance in their fitness journeys while adhering to club policies.
  • Addressing member concerns and escalating issues to management when necessary.
  • Answering phone calls in a friendly manner and assisting callers with their questions.
  • Managing membership-related tasks such as sign-ups, updates to contact and billing information, cancellations, and handling unpaid balances.
  • Conducting prospective member tours and calls to assess their membership needs.
  • Executing retail transactions accurately and striving to meet sales goals.
  • Maintaining cleanliness and sanitation of exercise equipment and spa amenities, including communal areas and assigned spaces.
  • Ensuring restrooms are clean, stocked, and organized by following the cleaning schedule.
  • Regularly inspecting all areas of the club to address safety and cleanliness concerns promptly.
  • Reporting maintenance and facility issues, such as broken equipment or fixtures.
Qualifications:

About You:

  • 6-12 months of experience in a customer service role is preferred.
  • Must be at least 18 years old.
  • Willingness to obtain CPR/AED certification (training provided).
  • Basic computer skills are required.
Physical Requirements:
  • Ability to stand and move throughout the facility during shifts.
  • Frequent communication in person and over the phone.
  • Capability to lift up to 75 pounds.
  • Exposure to cleaning chemicals during shifts.
  • Regular cleaning and sanitizing of equipment and facilities.
  • Ability to bend and twist to complete tasks.
Why Join Planet Fitness?
  • Medical, Dental, and Vision Insurance*
  • Paid Time Off/Sick Leave/Holiday Pay
  • Complimentary Black Card Membership
  • 401(k) Retirement Savings Plan
  • Term Life Insurance*
  • Flexible Spending Accounts for Healthcare and Dependent Care*
  • Employee discounts and perks
  • Engaging team-building activities and social events

*Certain benefits may be available only to full-time employees.

Health and Safety Commitment:
Every team member is responsible for contributing to a safe and healthy workplace. All employees are expected to actively participate in health and safety protocols, report unsafe conditions, and conduct their work safely.

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