Market Operations Supervisor

2 weeks ago


Franklin Park IL USA, United States Lowe's Full time
Job Title: Market Operations Supervisor

At Lowe's, we're committed to delivering exceptional customer experiences. As a Market Operations Supervisor, you'll play a critical role in leading and supervising a team of Customer Service Associates, ensuring seamless delivery operations, and driving business results.

Key Responsibilities:
  • Lead and manage a team of Customer Service Associates, providing coaching, training, and performance management.
  • Analyze and improve inventory flow, vendor returns, and 3PL claims to optimize operations.
  • Develop and assign tasks to associates, ensuring efficient use of resources.
  • Manage associate scheduling, ensuring adequate coverage and minimizing overtime.
  • Solve customer escalations, resolving issues promptly and professionally.
  • Lead resolution of same-day delivery issues, ensuring timely and accurate delivery.
  • Build a positive team environment, fostering collaboration and continuous improvement.
Requirements:
  • High School Diploma or equivalent and 5 years of supply chain leadership experience.
  • Bachelor's Degree in Operations, Supply Chain, or related field and 2 years of supply chain leadership experience.
  • Associate's Degree in Operations, Supply Chain, or related field and 3 years of supply chain leadership experience.
What We Offer:

Lowe's is an equal opportunity employer, committed to diversity and inclusion. We offer competitive pay, comprehensive benefits, and opportunities for growth and development. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.



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