Supply Chain Operations Manager

3 weeks ago

Franklin Park IL, United States Lowe's Full time

The XDT Market Supervisors are responsible for leading and supervising a team of approximately 3-7 local market Customer Service Associates.

Key Responsibilities:

  • Performance Management including coaching, leading and training Admin Service Associates
  • Inventory Flow related to Vendor Returns, 3PL claims and Inventory Processing
  • Building a Positive Team Environment

Manages a market-based CSA (Customer Service Associate) team responsible to support delivery operations.

Responsibilities include performance management, analyzing inbound call metrics to recommend process improvements and coach CSAs on performance opportunities, receive and resolve customer service escalations, identify issues and provide resolution, and identify and implement continuous improvements.

Key Skills:

  • Communicates with customers who have escalated issues to improve customer in home delivery experiences, lead problem solving efforts, and create brand loyalty and lasting customer relationships.
  • Utilizes and reviews Warehouse Management System(WMS) for inventory reconciliation and audits on a daily basis.
  • Applies knowledge of Home Delivery Operations and Call Center processes to manage and improve operations.
  • Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences.
  • Responsibilities include but not limited to – warehouse associate support and engagement, inventory management, supporting the unload and product movement in the warehouse, and managing our warehouse engagements with Associates, 3PLs, and Vendors.
  • Inventory and WMS Daily Process Management in support of both hourly, salaried, and 3PL Partners.

Requirements:

  • Bachelor's Degree in Operations, Supply Chain, or related field and 2 years' Supply Chain leadership experience
  • Associate's Degree in Operations, Supply Chain, or related field and 3 years' Supply Chain leadership experience

Lowe's offers a competitive salary and benefits package, including health, vision, and dental insurance, paid time off, and education support programs.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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