Market Operations Manager

3 days ago

Lexington Park, Maryland, United States Sonic Drive In Full time
Market Supervisor/Multi-Unit Supervisor Job Description

Job Summary: We are seeking a highly skilled Market Supervisor/Multi-Unit Supervisor to lead and manage multiple assigned drive-ins in a designated area. This role is responsible for supervising, leading, training, and coaching drive-in teams to achieve guest service, operations, and financial goals.

Key Responsibilities:

  • Supervise and lead drive-in teams to ensure excellent guest service and operational efficiency.
  • Recruit, interview, hire, onboard, train, manage, direct, coach, lead, assign, supervise, discipline, and terminate drive-in General Managers/Operating Partners and employees.
  • Supervise and approve drive-in employees' compensation levels pursuant to company guidelines.
  • Lead regular team meetings to ensure focus on operational standards, guest service, and financial goals.
  • Communicate plans, goals, expectations, opportunities, and achievements to drive-in teams.
  • Supervise and manage all drive-in recordkeeping and prepare necessary operational reports.
  • Develop, implement, supervise, and manage action plans regarding local marketing and business performance.
  • Ensure proper maintenance of drive-in and equipment, and supervise vendor performance.
  • Perform audits of drive-in records and ensure compliance with all company policies, procedures, and operational standards.
  • Ensure compliance with all applicable federal, state, and local laws.

Additional Duties:

  • Perform all station duties as needed to meet operational standards.
  • Perform and manage regular cleaning and sanitation duties, including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease.
  • Perform other job-related duties as assigned or required.

Time/Shift Expectations: Minimum of 50 hours per week, irregular hours, nights, weekends, and holidays.

Qualifications and Job Requirements:

  • Education: High school diploma or equivalent required; advanced studies in business, restaurant management, or related fields preferred.
  • Experience: At least three years as a restaurant general manager (QSR preferred); multi-unit supervisor experience preferred.
  • Knowledge/Skills: Knowledge of federal, state, and local labor and employment laws; knowledge of federal, state, and local health and safety laws and regulations; computer, math, accounting, and reading skills; effective verbal and written communication skills; problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions.

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