Patient Experience Coordinator
1 day ago
We're a healthcare company dedicated to empowering individuals to take control of their health and achieve a healthy lifestyle. Our mission is to provide personalized support, evidence-based pharmacological therapy, and lifestyle education to help our members reach their wellness goals.
Job SummaryWe're seeking a Patient Experience Coordinator / Member Management Agent to play a key role in supporting our members and ensuring they have a seamless experience with bmiMD. As a Patient Experience Coordinator, you will be responsible for:
Key Responsibilities- Providing exceptional customer service to members through efficient email and phone responses, resolving issues, and offering clear resolutions.
- Serving as a point of contact for members throughout their wellness journey, keeping them informed of order updates, shipping statuses, and necessary information regarding their care.
- Acting as a resource for patients regarding GLP-1s and other products developed by bmiMD.
- Making follow-up calls to ensure member satisfaction and using retention techniques to minimize patient attrition.
- Working closely with medical providers, pharmacies, and patients to coordinate a smooth process from intake to prescription delivery.
- Gaining a strong understanding of all products offered by bmiMD and ensuring proficiency in discussing them with members.
- Being open to training and coaching, and showing a willingness to learn new software and processes to improve member experience.
- Being available to work some weekends, preferably alternating, to meet member needs.
- Previous experience in a healthcare or medical-related role is preferred.
- Ability to type at least 50 words per minute.
- Quickly learning new information and adapting to new software and processes.
- Strong understanding of customer success principles and dedication to providing an exceptional experience for each member.
- Enjoying working in a team and being comfortable coordinating between multiple stakeholders.
At bmiMD, you'll be part of a passionate and dedicated team focused on helping individuals lead healthier lives. We offer a collaborative environment where your contributions matter, and you'll have opportunities to grow and learn as we continue to expand. If you're a fast learner with a medical background, we'd love to hear from you.
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