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Customer Engagement Manager, Enterprise

2 months ago


San Francisco, California, United States OpenAI Full time

Position Overview

As a pivotal member of our team, you will engage directly with clients to enhance their utilization and satisfaction with ChatGPT Enterprise. Your role will involve a deep understanding of client requirements to ensure a superior service experience.

Key Responsibilities:

  • Provide outstanding service to clients, ensuring their needs are met effectively.
  • Establish and nurture robust relationships with customers.
  • Facilitate training sessions for users to maximize product adoption.
  • Develop comprehensive success strategies tailored to individual clients.
  • Collect and communicate client feedback to relevant teams.
  • Work closely with the Sales department to align customer success initiatives.

Qualifications:

  • A minimum of 7 years in customer success or a related field.
  • Proven history of delivering exceptional client service.
  • Excellent communication and presentation abilities.
  • Skilled in identifying challenges and proposing effective solutions.
  • Strong analytical and prioritization skills.