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Customer Engagement Manager, Enterprise
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Position Overview
As a pivotal member of our team, you will engage directly with clients to enhance their utilization and satisfaction with ChatGPT Enterprise. Your role will involve a deep understanding of client requirements to ensure a superior service experience.
Key Responsibilities:
- Provide outstanding service to clients, ensuring their needs are met effectively.
- Establish and nurture robust relationships with customers.
- Facilitate training sessions for users to maximize product adoption.
- Develop comprehensive success strategies tailored to individual clients.
- Collect and communicate client feedback to relevant teams.
- Work closely with the Sales department to align customer success initiatives.
Qualifications:
- A minimum of 7 years in customer success or a related field.
- Proven history of delivering exceptional client service.
- Excellent communication and presentation abilities.
- Skilled in identifying challenges and proposing effective solutions.
- Strong analytical and prioritization skills.