Executive Director of Resort Operations

4 weeks ago


Daniels, West Virginia, United States Pyramid Global Hospitality Full time
Job Description

Executive Director of Resort Operations

Pyramid Global Hospitality is seeking an experienced Executive Director of Resort Operations to lead the overall operations, strategy, and growth of our luxury resort. As a key member of our leadership team, you will be responsible for driving the resort's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Key Responsibilities
  • Strategic Leadership: Develop and execute a comprehensive strategic plan to drive the resort's growth and profitability.
  • Market Analysis: Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
  • Team Leadership: Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
  • Operations Management: Oversee all operational departments, including front office, housekeeping, food and beverage, spa, recreational facilities, and more.
  • Financial Management: Create and manage the resort's budget, allocating resources appropriately to various departments.
  • Guest Experience: Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences.
  • Facilities Management: Ensure the maintenance and enhancement of the resort's physical assets, including accommodations, amenities, and common areas.
  • Regulatory Compliance: Stay updated on local and national regulations related to the hospitality industry and ensure the resort's compliance.
Requirements
  • A proven track record as a successful leader in a hotel or resort General Manager or Managing Director role.
  • A minimum of 7 years of hospitality experience showing progressive growth.
  • A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
  • Exceptional leadership and communication skills.
  • Problem-solving abilities and critical thinking skills.
  • The flexibility to adapt to varying shifts, including weekends and holidays.
  • A commitment to maintaining a positive and organized work environment.

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