General Manager

1 week ago

Daniels, West Virginia, United States The Resort at Glade Springs Full time
About Us

The Resort at Glade Springs is a distinguished property in the Pyramid Global Hospitality portfolio, located in the scenic beauty of West Virginia. Our resort features 200 guest rooms and an impressive 21,590 sq ft of meeting space, and a one-of-a-kind golf course stretching over 7,121 yards, providing a perfect blend of luxury and functionality.

Our Culture

We value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values

We live by three core values: People First, Integrity, and Excellence. People First means we prioritize our team members' well-being and development. Integrity means we act with honesty and accountability. Excellence means we strive to surpass expectations through dedication and innovation.

Job Summary

We are seeking a seasoned General Manager to lead our resort's operations, strategy, and growth. As a key member of our leadership team, you will be responsible for driving revenue, improving guest satisfaction, and maintaining operational efficiency.

Key Responsibilities
  • Develop and execute a comprehensive strategic plan to drive the resort's growth and profitability.
  • Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
  • Oversee all operational departments, including front office, housekeeping, food and beverage, spa, recreational facilities, and more.
  • Monitor service quality to maintain the highest standards of guest satisfaction.
  • Create and manage the resort's budget, allocating resources appropriately to various departments.
  • Drive revenue generation through strategic pricing, upselling, and innovative offerings.
Requirements
  • A proven track record as a successful leader in a hotel or resort General Manager or Managing Director role.
  • A minimum of 7 years of hospitality experience showing progressive growth.
  • A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
  • Exceptional leadership and communication skills.
  • Problem-solving abilities and critical thinking skills.
  • The flexibility to adapt to varying shifts, including weekends and holidays.
  • A commitment to maintaining a positive and organized work environment.
What We Offer

We offer a competitive salary, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are a people-focused company with a CARE culture at the center of everything we do.

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