Retail Sales Representative
2 weeks ago
As a Retail Sales Representative at Rookie Kids, Inc., you will embody and uphold the company's service excellence standards with every customer interaction.
Your role will involve achieving both sales and operational objectives as set forth by store management, while strictly adhering to the established Policies and Procedures of the organization.
You will serve as a role model for fellow team members, demonstrating precision and thoroughness in your responsibilities.Collectively, we will strive to present the store, its products, and ourselves to customers in the most favorable manner.
Key Responsibilities- Deliver an outstanding shopping experience for our clientele by being knowledgeable and committed to our service standards. Maintain a positive demeanor and readiness to assist customers.
- Promote the company's rewards program and other strategic initiatives.
- Stay informed about ongoing sales promotions and maintain merchandise presentation standards. Ensure that stock is organized and displayed attractively, while keeping all areas of the store clean and orderly.
- Cultivate and retain essential product knowledge and fitting skills.
- Be vigilant regarding Loss Prevention issues involving both customers and staff.
- Participate in inventory counts, assist with the shipping and receiving of merchandise, and help with product placement on the sales floor as required.
- Execute all sales and POS terminal transactions in accordance with established protocols.
Principal Working Relationships
Engage with Customers, Sales Associates, Store Management, and District/Regional Managers.
Essential Qualifications
- Strong interpersonal skills to effectively interact with external contacts (primarily customers) and all levels of staff.
- Basic communication skills (both verbal and non-verbal), organizational abilities, and mathematical proficiency.
- Previous experience in retail sales, preferably in specialty retail or footwear.
- Familiarity with company policies and procedures.
- Basic visual merchandising skills and an understanding of Store Presentation Standards.
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