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Crisis Intervention Specialist
2 months ago
We are seeking a highly skilled Crisis Intervention Specialist to join our Mobile Response Team at Lightshare Behavioral Wellness & Recovery. As a key member of our team, you will provide crisis intervention services to clients in need, utilizing your expertise in human services and crisis management.
Key Responsibilities- Provide crisis intervention services to clients in person or by telephone, including referrals, diagnostic assessments, and crisis intervention treatment.
- Conduct emergency on-site assessments of clients to determine the need for psychiatric care, assess and stabilize high-risk individuals and/or families.
- Respond to calls within 1 hour, maintaining records in accordance with agency policies and completing required outcomes protocols.
- Participate in agency meetings and in-services, assisting clients in removing personal and environmental obstacles to recovery through assessing needs and community services.
- Serve as a personal guide and mentor in management of personal and family recovery through follow-up contact and service connections within the recovery community.
- Provide referrals to clients for outside agencies as needed, and provide accurate and timely documentation within the charts.
- Maintain customer confidence and protect operations by keeping information confidential, following established confidentiality policy and procedures, and maintaining professional boundaries with clients.
- Maintain inter- and intradepartmental workflow by fostering a spirit of cooperation, adhering to the Lightshare Mission and Pillars: Compassion, Acceptance, Respect, Empowerment, and Stewardship.
- Maintain a professional working relationship with all persons served, including a demonstrated commitment to person-centered care and recovery-oriented approaches to care.
- Complete all other duties and special projects as assigned.
- 21 days paid time off (PTO) per year
- 3 mental health days per year
- 12 paid holidays per year
- Health, dental, vision, life insurance
- 403(b) retirement plan
- Student loan forgiveness plan eligibility
- Growth opportunities
- Demonstrates Dependability: Arrives to work on time according to agency policies, uses leave time according to agency policies, completes documentation/paperwork and projects within deadlines.
- Demonstrates Flexibility & Initiative: Assumes additional responsibilities and a willingness to assist colleagues, works different shifts when necessary, recommends program changes and improvements.
- Demonstrates Teamwork: Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals, attends and participates in required staff meetings and agency-wide committees, receptive to direction and feedback from supervisor.
- Demonstrates Professionalism: Conducts self in professional manner with colleagues, peers, and persons served, recognizes the rights of clients, and will protect privacy of persons served at all times by following agency, State, and Federal mandated privacy procedures and regulations, adheres to agency Code of Ethics at all times, complies with all agency policies and procedures, laws and regulations under which the agency operates.
