Coffee Shop Manager

17 hours ago


Franklin, Tennessee, United States STORYVILLE COFFEE COMPANY LLC Full time
About Us

At STORYVILLE COFFEE COMPANY LLC, we're passionate about delivering exceptional guest experiences through friendly, welcoming service. Our team produces artisan-roasted coffee, house-made baked goods, and bakes fresh all day.

Job Summary

We're seeking a skilled Manager to join our team. As a Manager, you'll be responsible for developing a team dedicated to service and operational excellence, as well as coffee and/or food leadership.

Key Responsibilities
  • Apply your past retail leadership experience to set an inspirational tone for staff and guests by modeling a welcoming approach to guest service, as well as excellence in coffee and food leadership
  • Develop multi-dimensional leaders through meaningful training and coaching conversations informed by observed performance across each team member's responsibilities
  • Understand market-specific barriers to growth, mobilize resources to solve problems & drive priorities
  • Ensure management & staff are focused on effectively achieving top priorities
  • Leverage business and planning expertise to ensure the successful execution of operations plan
Requirements
  • Must have experience
  • Strong organizational, interpersonal, and problem-solving skills
  • Experienced manager or multi-unit leader with unique portfolio experience (i.e., high volume DTs, efficient square foot cafe with high merchandise sales, concept store(s), kiosks, etc.)
  • Ability to create and execute strategic initiatives at a rapid pace in an evolving and highly visible business environment
  • Ability to lead and develop your team with a proven track record of coaching high-performing teams
  • Ability to be flexible, navigate ambiguity, and adapt knowledge and experience to the needs of the business, team, and guests
  • Deep understanding of and demonstrated commitment to delivering an exceptional guest experience
  • Forward-thinking with strong decision-making capability and strength in problem-solving using a combination of established methods and external processes
  • Ability to uphold daily, weekly, and monthly responsibilities of shop operations, such as scheduling, staff projections, and interdepartmental communications
Nice-to-Have Experience
  • 2+ years of retail experience managing 2 or more stores, departments, or units, P&L, inventory, operations, and customer service
  • 2+ years of management experience leading a team of 10 or more, including training and coaching, with strong leadership and communication skills
  • 2+ years of experience in a customer-service-oriented role
  • Experience in a multi-unit environment, knowledge of retail or restaurant industry operations, and financial reporting
Physical Requirements
  • Ability to stand for prolonged periods of time or the entire shift
  • Walk up to 5 miles per day
  • Ability to lift a minimum of 30 pounds
  • Operate and use all equipment necessary
  • Process information/merchandise through POS system
  • Handle food and hot beverages
  • Ability to freely access all areas of the shop


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