Coffee Shop Manager
17 hours ago
At STORYVILLE COFFEE COMPANY LLC, we're passionate about delivering exceptional guest experiences through friendly, welcoming service. Our team produces artisan-roasted coffee, house-made baked goods, and bakes fresh all day.
Job SummaryWe're seeking a skilled Manager to join our team. As a Manager, you'll be responsible for developing a team dedicated to service and operational excellence, as well as coffee and/or food leadership.
Key Responsibilities- Apply your past retail leadership experience to set an inspirational tone for staff and guests by modeling a welcoming approach to guest service, as well as excellence in coffee and food leadership
- Develop multi-dimensional leaders through meaningful training and coaching conversations informed by observed performance across each team member's responsibilities
- Understand market-specific barriers to growth, mobilize resources to solve problems & drive priorities
- Ensure management & staff are focused on effectively achieving top priorities
- Leverage business and planning expertise to ensure the successful execution of operations plan
- Must have experience
- Strong organizational, interpersonal, and problem-solving skills
- Experienced manager or multi-unit leader with unique portfolio experience (i.e., high volume DTs, efficient square foot cafe with high merchandise sales, concept store(s), kiosks, etc.)
- Ability to create and execute strategic initiatives at a rapid pace in an evolving and highly visible business environment
- Ability to lead and develop your team with a proven track record of coaching high-performing teams
- Ability to be flexible, navigate ambiguity, and adapt knowledge and experience to the needs of the business, team, and guests
- Deep understanding of and demonstrated commitment to delivering an exceptional guest experience
- Forward-thinking with strong decision-making capability and strength in problem-solving using a combination of established methods and external processes
- Ability to uphold daily, weekly, and monthly responsibilities of shop operations, such as scheduling, staff projections, and interdepartmental communications
- 2+ years of retail experience managing 2 or more stores, departments, or units, P&L, inventory, operations, and customer service
- 2+ years of management experience leading a team of 10 or more, including training and coaching, with strong leadership and communication skills
- 2+ years of experience in a customer-service-oriented role
- Experience in a multi-unit environment, knowledge of retail or restaurant industry operations, and financial reporting
- Ability to stand for prolonged periods of time or the entire shift
- Walk up to 5 miles per day
- Ability to lift a minimum of 30 pounds
- Operate and use all equipment necessary
- Process information/merchandise through POS system
- Handle food and hot beverages
- Ability to freely access all areas of the shop
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