Service Advisor
1 day ago
Richmond Ford Lincoln is seeking a highly organized and friendly Service Advisor to join our award-winning team. As a Service Advisor, you will play a critical role in ensuring our customers receive prompt, courteous, and effective service.
Responsibilities- Oversee service orders and flow of the Drive Lane to ensure seamless customer experience
- Take ownership of customer satisfaction by carrying out additional assignments to leave a positive impression
- Provide exceptional concierge support for owner inquiries, whether phone or in-person
- Ensure daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently to maximize productivity
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems and ordering necessary parts and tools
- Oversee administration of warranty claims and supervise the service department
- Reinforce company policies and adhere to company standards
- Encourage compliance with applicable laws and regulations
- Maintain good working relationships with factory representatives and foster positive employee relations
- Organized and friendly personality with excellent communication skills
- Demonstrated ability to manage others and prioritize tasks effectively
- Time management skills and ability to work with minimal supervision
- Professional, well-groomed personal appearance and a clean driving record
- Strong record of positive customer satisfaction results and team-oriented mindset
- Able to pass background check and drug testing
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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