Care Team Supervisor

2 days ago


Bethel Park, Pennsylvania, United States Senior Helpers of Southwest Pittsburgh Careers Full time
Care Team Manager Job Description

At Senior Helpers of Southwest Pittsburgh Careers, we are seeking a highly skilled and experienced Care Team Manager to join our team. The successful candidate will be responsible for overseeing the care team, focusing on the day-to-day management of caregivers and ensuring the highest level of care for our clients.

Key Responsibilities:
  • Provide coaching and behavior modification sessions with caregivers to optimize their performance.
  • Develop and implement morale-building recognition programs for caregivers, including Caregiver of the Month and acknowledgments of high-level performance.
  • Review daily logs and time sheets weekly to ensure caregivers are following care plans and identify lost hours.
  • Assist with creating and running ads based on data from hiring for the void.
  • Conduct initial phone screenings for all applicants.
  • Distribute materials from the lending library to caregivers on a regular basis to meet client needs and provide supplemental education.
  • Work with office admin to ensure all caregiver files meet state regulations and SH standards.
Additional Responsibilities:
  • Manage training programs for caregivers, including Gems and Parkinson's training.
  • Keep the caregiver database in Wellsky software current.
  • Occasionally provide care delivery for clients on an as-needed basis.
  • Participate in weekend call duties on a rotational basis as assigned.
  • Perform other duties as assigned.
Requirements:
  • Excellent organizational skills, attention to detail, and ability to prioritize in a changing environment.
  • Excellent phone skills and follow-up skills with prospects, clients, and client families.
  • Proactive problem prevention and issue resolution leadership ability.
  • Minimum of six months experience in an HR role or management role, including hiring and terminating.
  • Industry experience preferred.
  • Bachelor's degree and one year of related work experience strongly preferred.
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
  • Ability to learn other software programs quickly.
  • Strong verbal communication skills, especially using the telephone.
  • Ability to work independently and as part of a team.

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