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Customer Service Representative

2 months ago

Hilo, Hawaii, United States KTA Super Stores Full time
Job Title: Courtesy Clerk

We are seeking a friendly and efficient Courtesy Clerk to join our team at KTA Super Stores. As a Courtesy Clerk, you will play a vital role in ensuring customer satisfaction by promptly and accurately bagging customer's purchased items quickly, efficiently, and intact.

Key Responsibilities:
  • Greet and thank customers, offering assistance and meeting their needs.
  • Bag items quickly and efficiently without forgetting or damaging any items, following proper bagging procedures.
  • Transport and load groceries into vehicles of customers needing assistance.
  • Replace, retrieve, or price-check items for cashiers and customers.
Additional Duties:
  • Assist customers with unloading items from shopping carts onto the check stand belt.
  • Retrieve shopping carts from parking and sidewalk areas and maintain cart availability to customers, as needed.
  • Lock up shopping carts at closing of store.
  • Return unwanted or damaged items to proper location.
  • Refill and maintain bags and supplies at the check stand, as needed.
  • Restock ice case as needed.
  • Perform and record regular floor sweeps as assigned.
  • Respond to mess calls as needed.
  • Clean break room, restrooms, parking lot, sidewalk, and front-end of store daily.
  • Empty and dispose of trash from check stands and offices daily.
  • Study and be able to explain specials, ads, and promotions to customers.
  • Assist other departments with job duties when necessary.
Customer Service Expectations:
  • Greet all customers (be friendly, smile, and make face-to-face eye contact).
  • Help all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered, and store hours).
  • Personalize the customer's shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
  • Thank all customers (show appreciation and offer a parting comment).
Working Conditions:
  • Frequently perform most duties in an air-conditioned building where it may be dirty, dusty, and noisy, and with a high volume of customers and co-workers.
  • Occasionally work outdoors where the temperature and weather vary (hot, humid, vog, etc.), to dispose of trash, sweep the parking lot, retrieve shopping carts, and assist customers to their vehicle.
  • Seldom work around fumes and odors from various products and customer's perfumes.
Work Hours:
  • Generally be available for work 7 days a week and holidays, from store open to close.
Equipment Use:
  • Frequently use reusable, plastic, and/or paper bags to bag customer's groceries; broom, dustpan, mop, and cleaning solutions for cleaning duties; shopping carts to assist customers with their groceries.
  • Seldom use a case cutter, pricing gun, ladder, and stock wagon to stock shelves and assist customers.
Safety Equipment:
  • Continuously wear a back support belt when performing all job duties.
Mental, Physical, and Communication Demands:

As a Courtesy Clerk, you will need to concentrate well, pay attention to detail, and be alert when performing all duties, and especially when working around customers and moving vehicles, to ensure the safety and satisfaction of employees and customers. You will also need to be knowledgeable of store promotions and product location to assist customers with their needs.