Professional Services Advisor

6 days ago


Waltham, Massachusetts, United States Salary Full time
Job Overview
Salary.com is seeking a skilled Professional Services Consultant to provide expert guidance and support to our clients. In this role, you will be responsible for implementing our compensation management solutions and ensuring the success of our customers. To succeed, you will need a strong understanding of compensation analysis and a proven track record of delivering exceptional customer service.

Duties and Responsibilities
This position requires a detail-oriented individual with excellent project management skills. You will be responsible for onboarding new customers, maintaining client relationships, and providing ongoing support to ensure customer satisfaction and product adoption. Additionally, you will work closely with our product management and technology teams to develop solutions for our clients. This role involves conducting meetings between Salary.com representatives and customer contacts, documenting client business processes, and diagnosing and solving technical issues related to our software application.

Requirements
To qualify for this role, you will need a Bachelor's degree in Human Resources, Math, or Economics, and 1-2 years of experience in a customer-facing consultative role. You should have a strong understanding of relational databases, experience with Microsoft Excel, and a background in Compensation Analysis. You will also need to possess excellent communication and problem-solving skills, as well as the ability to collaborate across multiple functions to serve the needs of our customers.

Compensation and Benefits
This role offers a competitive salary range of $65,000-$78,000, plus quarterly bonus potential. Our benefits package includes medical, dental, vision, life, and disability coverage, as well as a 401(k) plan with a 6% company match. You will also receive 10 paid holidays and generous paid vacation time.

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