Technical Support Professional

4 days ago


Waltham, Massachusetts, United States Evolv Technologies Holdings, Inc. Full time
Job Overview

Elevate public safety through innovative security technology with Evolv Technologies Holdings, Inc.

This role involves collaborating with customers, partners, and field service engineers to provide top-notch technical support. As a trusted advisor, you will be an integral part of our team, utilizing your expertise to resolve complex issues and ensure seamless customer experiences.

Key Responsibilities
  • Participate in comprehensive onboarding and training programs to gain a deep understanding of our cutting-edge technology and product offerings.
  • Assist customers in resolving technical issues, leveraging your problem-solving skills and knowledge of diagnostic procedures to deliver prompt and effective resolutions.
  • Maintain open communication channels with stakeholders, providing clear explanations and updates on issue status and progress.
Requirements and Qualifications
  • Strong technical expertise and experience in troubleshooting and problem-solving.
  • Familiarity with Service Cloud or similar platforms for managing and documenting technical issues.
  • Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences.
Benefits and Compensation

The hourly pay rate for this role is $25 per hour, reflecting the company's commitment to competitive compensation and employee well-being. In addition to a comprehensive salary, employees enjoy a range of benefits, including equity, flexible work arrangements, medical, dental, and vision insurance, flexible spending accounts, a 401(k) plan with a 2% company match, unlimited vacation policy, and more.



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