Technical Support Professional
4 days ago
Elevate public safety through innovative security technology with Evolv Technologies Holdings, Inc.
This role involves collaborating with customers, partners, and field service engineers to provide top-notch technical support. As a trusted advisor, you will be an integral part of our team, utilizing your expertise to resolve complex issues and ensure seamless customer experiences.
Key Responsibilities- Participate in comprehensive onboarding and training programs to gain a deep understanding of our cutting-edge technology and product offerings.
- Assist customers in resolving technical issues, leveraging your problem-solving skills and knowledge of diagnostic procedures to deliver prompt and effective resolutions.
- Maintain open communication channels with stakeholders, providing clear explanations and updates on issue status and progress.
- Strong technical expertise and experience in troubleshooting and problem-solving.
- Familiarity with Service Cloud or similar platforms for managing and documenting technical issues.
- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences.
The hourly pay rate for this role is $25 per hour, reflecting the company's commitment to competitive compensation and employee well-being. In addition to a comprehensive salary, employees enjoy a range of benefits, including equity, flexible work arrangements, medical, dental, and vision insurance, flexible spending accounts, a 401(k) plan with a 2% company match, unlimited vacation policy, and more.
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Technical Support Professional
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Waltham, Massachusetts, United States Evolv Technologies Holdings, Inc. Full timeSafe Public Spaces with Innovative Security TechnologyElevate Your Career as a Technical Support Associate at Evolv Technologies Holdings, Inc.We're seeking a talented individual to join our team and contribute to making public spaces safer through cutting-edge security technology. As a Technical Support Associate, you will play a vital role in supporting...
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