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Case Manager
2 months ago
We are seeking a highly skilled and compassionate Case Manager to join our team at UMass Amherst. As a key member of our Dean of Students Office, you will play a vital role in providing non-clinical case management services to students navigating complex and extenuating circumstances.
Key Responsibilities- Provide a continuum of case management services to students, including conducting assessments, meeting with students, connecting them with campus and community resources, and collaborating with family members and campus partners.
- Manage a caseload of students, providing individualized case management, tailored intervention, support, and connection to resources, as well as consistent follow-up until concerns are resolved or students have successfully connected to support.
- Use sound professional judgment and university policies to determine the appropriate follow-up for students and referring parties, including referrals to the CARE or BIT teams, emergency services, and emergency contact notification.
- Serve as a primary point of contact for emergent calls and walk-ins regarding students in distress, providing consultation to faculty, staff, and families seeking guidance and advice about Dean of Students Office and campus services.
- Provide guidance and support to students, families, faculty, and staff regarding applicable university policies and procedures, as well as Dean of Students Office programs and services.
- Document all interactions with and on behalf of students in case management databases and ensure all case notes and records are created and maintained in accordance with established policies and expectations.
- Effectively collaborate with and coordinate with other university personnel, families, healthcare providers, public safety entities, government agencies, and family members when working with students in distress.
- Facilitate communication with faculty and staff regarding students who may need flexibility due to being away from campus for personal or medical reasons or navigating complex extenuating circumstances.
- Support the maintenance of applicable databases of internal and external resources available to students, working on special projects that may include policy review and development, running reports and analyzing data, and developing and implementing programs and initiatives to educate the campus community about the Dean of Students Office and Case Management programs and services.
- Support effective partnerships with key departments, including Residential Life, Center for Counseling and Psychological Health, Student Success, UMass Police Department, Financial Aid Services, Bursars Office, Disability Services, Equal Opportunity and Access Office, and school and college academic deans and advising staff.
- Stay abreast of legislation, legal precedent, and best practices as they relate to student services and student crisis response.
- Support the development, implementation, and delivery of case management outreach and training efforts for students, faculty, and staff, conducting programs and trainings and assisting in transporting materials and supplies.
- Represent the Dean of Students Office and Dean of Students Collaborative on University committees.
- Bachelor's degree and five years' experience or Master's degree and three years' experience providing services to students at a college/university or community agency.
- Direct experience supporting students/individuals navigating crises situations and/or basic needs concerns.
- Significant understanding of issues impacting college students' adjustment and success and awareness of case management best practices.
- Demonstrated ability and experience in developing and maintaining positive, collaborative relationships with internal and external constituencies.
- Demonstrated computer skills, including Microsoft Office suite applications and online course development.
- Experience using a web-based software platform to initiate, track, and record work.
- Demonstrated experience working with diverse populations and in developing inclusive communities and work teams.
- Demonstrated experience creating and delivering trainings, workshops, small group discussion/facilitation, and presentations.
- Excellent communication (oral and written) and presentation skills.
Typical office environment with the ability to lift boxes and materials that weigh up to 30 pounds.
Work ScheduleTypical work schedule: Monday-Friday 8:30am-5:00pm.
