Case Manager

5 days ago


Amherst, Massachusetts, United States InsideHigherEd Full time
About the Role

We are seeking a highly skilled and compassionate Case Manager to join our team at UMass Amherst. As a key member of our Dean of Students Office, you will play a vital role in supporting students navigating complex and extenuating circumstances.

Key Responsibilities
  • Provide non-clinical case management services to students, including outreach, advocacy, support, and connection to university and community resources.
  • Autonomously manage a caseload of students, providing individualized case management, tailored intervention, and consistent follow-up until concerns are resolved or students have successfully connected to appropriate support.
  • Collaborate with family members, campus partners, and other stakeholders to support students in distress.
  • Use sound professional judgment and university policies to determine the appropriate follow-up for students and referring parties.
  • Document all interactions with and on behalf of students in case management databases and maintain accurate records in accordance with established policies.
Requirements
  • Bachelor's degree and five years' experience or Master's degree and three years' experience providing services to students at a college or university or community agency.
  • Direct experience supporting students navigating crises situations and/or basic needs concerns.
  • Significant understanding of issues impacting college students' adjustment and success and awareness of case management best practices.
  • Demonstrated ability and experience in developing and maintaining positive, collaborative relationships with internal and external constituencies.
What We Offer

As a Case Manager at UMass Amherst, you will have the opportunity to work with a diverse student population, develop your skills and expertise, and contribute to a positive and inclusive work environment.

We are committed to diversity, equity, and inclusion and strive to create a workplace that reflects the diversity of our students and the communities we serve.


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