Case Manager
5 days ago
We are seeking a highly skilled and compassionate Case Manager to join our team at UMass Amherst. As a key member of our Dean of Students Office, you will play a vital role in supporting students navigating complex and extenuating circumstances.
Key Responsibilities- Provide non-clinical case management services to students, including outreach, advocacy, support, and connection to university and community resources.
- Autonomously manage a caseload of students, providing individualized case management, tailored intervention, and consistent follow-up until concerns are resolved or students have successfully connected to appropriate support.
- Collaborate with family members, campus partners, and other stakeholders to support students in distress.
- Use sound professional judgment and university policies to determine the appropriate follow-up for students and referring parties.
- Document all interactions with and on behalf of students in case management databases and maintain accurate records in accordance with established policies.
- Bachelor's degree and five years' experience or Master's degree and three years' experience providing services to students at a college or university or community agency.
- Direct experience supporting students navigating crises situations and/or basic needs concerns.
- Significant understanding of issues impacting college students' adjustment and success and awareness of case management best practices.
- Demonstrated ability and experience in developing and maintaining positive, collaborative relationships with internal and external constituencies.
As a Case Manager at UMass Amherst, you will have the opportunity to work with a diverse student population, develop your skills and expertise, and contribute to a positive and inclusive work environment.
We are committed to diversity, equity, and inclusion and strive to create a workplace that reflects the diversity of our students and the communities we serve.
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