Case Manager
5 days ago
UMass Amherst is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees.
The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers.
In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.
Job SummaryUnder the general direction of the Assistant Dean of Students, the Case Manager performs a variety of functions and responsibilities related to the delivery of non-clinical case management to students through outreach, advocacy, support, and helping students connect to university and community resources.
Essential Functions- Provides a continuum of case management services to students navigating complex and/or extenuating circumstances related to personal, academic, mental health, physical health, and psychosocial adjustment.
- Conducts non-clinical assessment of concerns/referrals, meets with students, connects students with campus and community resources, collaborates with family members and campus partners in supporting students.
- Reviews referrals from families, faculty, staff, and other members of the campus community regarding new and existing concerns.
- Autonomously manages a caseload of students, providing individualized case management, tailored intervention, support, and connection to campus and community resources, as well as consistent follow-up to students until the concern is resolved or the student has successfully connected to an appropriate source of support.
- Connects with parents/guardians and/or designated emergency contacts as appropriate.
- Uses sound professional judgment and university policies to determine the appropriate follow-up for the student and the referring party, referral to the CARE or BIT teams are needed, if emergency services need to be alerted, and/or if emergency contact needs to be notified.
- Serves as a primary point of contact for emergent calls and walk-ins regarding students in distress.
- Provides consultation to faculty, staff, and families who are seeking guidance and advice about Dean of Students Office and campus services for students who may be experiencing distress or managing extenuating circumstances.
- Provides guidance and support to students, families, faculty, and staff regarding applicable university policies and procedures as well as Dean of Students Office programs/services.
- Documents all interactions with, and on behalf of, students in case management database (Symplicity) and ensures all case notes and other records are created and maintained in accordance with established policies and expectations.
- Effectively collaborates with and coordinates with other university personnel, families, healthcare providers, public safety entities, government agencies, and family members when working with students in distress.
- Facilitates communication with faculty/staff regarding students who may need flexibility due to being away from campus for personal or medical reasons or are navigating complex extenuating circumstances.
- Provides support and consultation to other case managers and Dean of Students Office professional and administrative support staff regarding emergent student concerns.
- Supports the maintenance of applicable databases of internal and external resources available to students.
- Works on special projects that may include policy review and development, running reports and analyzing data, and developing and implementing programs and initiatives to educate the campus community about the Dean of Students Office and Case Management programs and services.
- Supports effective partnerships with key departments, including but not limited to, Residential Life, Center for Counseling and Psychological Health, Student Success, UMass Police Department, Financial Aid Services, Bursars Office, Disability Services, Equal Opportunity and Access Office, and school and college academic deans and advising staff.
- Stays abreast of legislation, legal precedent, and best practices as they relate to student services and student crisis response.
- Supports the development, implementation, and delivery of case management outreach and training efforts for students, faculty, and staff. Conducts programs and trainings and may assist in transporting materials and supplies.
- Represents the Dean of Students Office and Dean of Students Collaborative on University committees.
Performs related duties as assigned or required. Understands responsibilities with respect to Title IX, Clery, and other compliance requirements.
Demonstrates capacity, skill, and willingness to engage students and contribute to student success.
Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and university policy.
Contributes toward creating a positive and respectful workplace.
Uses access to sensitive and/or not yet public university-related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.
Minimum QualificationsBachelor's degree and five (5) years' experience or Master's degree and three (3) years' experience providing services to students at a college/university or community agency.
Direct experience supporting students/individuals navigating crises situations and/or basic needs concerns.
Significant understanding of issues impacting college students' adjustment and success and awareness of case management best practices.
Demonstrated ability and experience in developing and maintaining positive, collaborative relationships with internal and external constituencies.
Demonstrated computer skills, including Microsoft Office suite applications and online course development.
Experience using a web-based software platform to initiate, track, and record work.
Demonstrated experience working with diverse populations and in developing inclusive communities and work teams.
Demonstrated experience creating and delivering trainings, workshops, small group discussion/facilitation, and presentations.
Excellent communication (oral and written) and presentation skills.
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