Care Management Coordinator

3 weeks ago


Amherst, Massachusetts, United States UMass Amherst Full time

Job Summary

The Care Management Coordinator will provide non-clinical case management services to students navigating complex and/or extenuating circumstances related to personal, academic, mental health, physical health, and psychosocial adjustment.

Key Responsibilities

  • Conduct non-clinical assessment of concerns/referrals, meeting with students, connecting students with campus and community resources, collaborating with family members and campus partners in supporting students.
  • Autonomously manage a caseload of students, providing individualized case management, tailored intervention, support and connection to campus and community resources, as well as consistent follow up to students until the concern is resolved or the student has successfully connected to an appropriate source of support.
  • Use sound professional judgement and university policies to determine the appropriate follow up for the student and the referring party, referral to the CARE or BIT teams are needed, if emergency services need to be alerted, and/or if emergency contact needs to be notified.
  • Provide consultation to faculty, staff and families who are seeking guidance and advice about Dean of Students Office and campus services for students who may be experiencing distress or managing extenuating circumstances.
  • Document all interactions with, and on behalf of, students in case management database (Symplicity) and ensures all case notes and other records are created and maintained in accordance with established policies and expectations.

Requirements

  • Bachelor's degree and five (5) years' experience or Master's degree and three (3) years' experience providing services to students at a college/university or community agency.
  • Demonstrated computer skills including Microsoft Office suite applications and online course development.
  • Experience using a web-based software platform to initiate, track, and record work.
  • Demonstrated experience working with diverse populations and in developing inclusive communities and work teams.

About UMass Amherst

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.



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