Front Desk Representative

1 day ago


Pinehurst, North Carolina, United States Summit Hospitality Group Full time
Front Desk Agent Job Description

At Summit Hospitality Group, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless check-in and check-out experience.

Key Responsibilities:

  • Provide excellent customer service and respond to guest inquiries in a friendly and professional manner.
  • Process guest check-ins and check-outs, including handling room assignments, key cards, and payment processing.
  • Manage guest accounts and resolve any issues or discrepancies in a timely and efficient manner.
  • Maintain a clean and organized front desk area, including restocking brochures and supplies as needed.
  • Assist with special requests and provide information about local attractions and services.

Requirements:

  • Previous experience in a front desk or guest services role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a variety of shifts, including evenings and weekends.
  • High school diploma or equivalent required.

Benefits:

  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Discounts on hotel stays and other perks.

Summit Hospitality Group is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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