Front Desk Representative
1 day ago
At Summit Hospitality Group, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless check-in and check-out experience.
Key Responsibilities:
- Provide excellent customer service and respond to guest inquiries in a friendly and professional manner.
- Process guest check-ins and check-outs, including handling room assignments, key cards, and payment processing.
- Manage guest accounts and resolve any issues or discrepancies in a timely and efficient manner.
- Maintain a clean and organized front desk area, including restocking brochures and supplies as needed.
- Assist with special requests and provide information about local attractions and services.
Requirements:
- Previous experience in a front desk or guest services role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work a variety of shifts, including evenings and weekends.
- High school diploma or equivalent required.
Benefits:
- Competitive hourly rate.
- Opportunities for advancement and professional growth.
- Discounts on hotel stays and other perks.
Summit Hospitality Group is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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