Customer Service Rep(09229)

7 days ago

Pinehurst, United States Domino's Franchise Full time

Job Description Job Description Job Description ABOUT THE JOBYou got game? You got spring in your step? You want the best job in the world And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.ADVANCEMENTMany of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.DIVERSITYOur mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.SUMMARY STATEMENTWe take pride in our team members and our team members take pride in Domino's Pizza Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come firstJOB REQUIREMENTSYou must be 16 years of age or older for in store work.You must be 18 years of age or older for Delivery work.General job duties for all store team membersOperate all equipmentStock ingredients from delivery area to storage, work area, walk-in coolerPrepare productReceive and process telephone ordersTake inventory and complete associated paperworkClean equipment and facility approximately dailyTrainingOrientation and training provided on the job.Communication SkillsAbility to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.Essential Function/SkillsAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator)Must be able to make correct monetary changeVerbal, writing, and telephone skills to take and process ordersMotor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speedAbility to enter orders using a computer keyboard or touch screenWORK CONDITIONSExposure to:Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust.Cramped quarters including walk-in cooler.Hot surfaces/tools from oven up to 500 degrees or higher.Sharp edges and moving mechanical parts.SENSINGTalking and hearing on telephoneNear and mid-range vision for most in-store tasksDepth perceptionAbility to differentiate between hot and cold surfacesTEMPERAMENTSThe ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.Additional InformationPHYSICAL REQUIREMENTSincluding, but not limited to the following:Standing: Most tasks are performed from a standing position.Walking: Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".WalkingFor short distances for short durationsSittingPaperwork is normally completed in an office at a desk or tableLiftingBulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.Cases are usually lifted from floor and stacked onto shelves up to 72" high.CarryingLarge cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.PushingTo move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push.Trays may also be pulled.ClimbingTeam members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.STOOPING/BENDINGForward bending at the waist is necessary at the pizza assembly station.Toe room is present, but workers are unable to flex their knees while standing at this station.Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.Forward bending is also present at the front counter and when stocking ingredients.CROUCHING/SQUATTINGPerformed occasionally to stock shelves and to clean low areas.REACHINGReaching is performed continuously; up, down and forward.Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.HAND TASKSEye-hand coordination is essential. Use of hands is continuous during the day.Frequently activities require use of one or both hands.Shaping pizza dough requires frequent and forceful use of forearms and wrists.Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.MACHINES, TOOLS, EQUIPMENT, WORK AIDSTeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel

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