Customer Service Representative

4 days ago


Tampa, Florida, United States Southern Glazer's Wine and Spirits, LLC Full time
Job Description

Job Title: Customer Advocate

Job Summary:

We are seeking a highly skilled Customer Advocate to join our team at Southern Glazer's Wine and Spirits, LLC. As a Customer Advocate, you will play a critical role in providing exceptional customer service and support to our customers.

Key Responsibilities:

  • Navigate customers through the process of submitting an order through our self-service portal
  • Answer inquiries regarding customers' accounts
  • Key in supplier and sample withdrawals
  • Perform electronic imaging
  • Research shortage and miss-shipped claims
  • Process/enter orders and pick-ups
  • Handle calls from customer service queue
  • Process winery direct orders
  • Scan and index customer credit files into the imaging system
  • Add partners, drop partners, self-incorporated accounts and inactive systems
  • Identify outdated, obsolete and duplicate documents from customer files
  • Handle all salespersons changes at the beginning of each month
  • Research returned mail with an incorrect address and make the necessary corrections
  • Handle delivery claims and logs (shortage claims, miss ships, etc.)
  • Pull faxes and invoices off the printer and distribute them to appropriate desks
  • Communicate with the sales force, customers and A/R
  • Perform the job in accordance with company and departmental policies and procedures
  • Perform other related duties as assigned

Requirements:

  • High school diploma or equivalency plus 1 year of experience
  • Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
  • Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas

Physical Demands:

  • Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator
  • Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Equal Employment Opportunity:

Southern Glazer's Wine and Spirits, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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