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Customer Service Representative

2 months ago


Tampa, Florida, United States TJX Companies Full time

About TJX Companies

TJX Companies is a leading off-price retailer of apparel and home fashions in the United States and internationally. Our mission is to provide our customers with a unique shopping experience, offering a wide range of products at prices significantly lower than traditional department stores.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining a positive and professional attitude in a fast-paced retail environment.

Key Responsibilities

  • Provide excellent customer service, responding to customer inquiries and resolving customer complaints in a timely and professional manner.
  • Assist customers with finding products, answering questions, and making purchases.
  • Maintain a clean and organized store environment, including the sales floor, stockroom, and customer service area.
  • Process customer transactions, including cash, credit, and returns.
  • Work collaboratively with other sales associates and management to achieve sales goals and maintain a positive store environment.

Requirements

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Strong communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for long periods of time.