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Customer Service Representative

2 months ago

Tampa, Florida, United States TruGreen Limited Partnership Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TruGreen Limited Partnership. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer concerns in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction.
  • Issue Resolution: Analyze customer concerns, identify root causes, and implement effective solutions to resolve issues.
  • Communication: Develop and maintain strong communication skills to effectively interact with customers, colleagues, and management.
  • Problem-Solving: Utilize critical thinking and problem-solving skills to resolve complex customer issues.
  • Team Collaboration: Work collaboratively with colleagues to achieve team goals and objectives.
  • Quality Assurance: Participate in quality assurance activities to ensure adherence to standards and quality of service.
Requirements
  • Education: High school diploma or equivalent required; associate's degree preferred.
  • Experience: 2-3 years of customer service experience required; call center or related experience strongly preferred.
  • Skills: Excellent communication and problem-solving skills; ability to work independently and as part of a team; proficiency in Microsoft Office applications.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to speak, read, and write fluently in English is required. You MUST BE physically located in the United States while performing this job.