Customer Service Representative
5 days ago
Job Summary:
This is a REMOTE position which must be filled with a Florida resident. The MyWebsite Customer Service Representative primarily supports IONOS customers with their drag-and-drop website builders through inbound interactions. Additional responsibilities of the position include assisting customers with their domains, email, e-commerce packages, and various marketing tools associated with the website builder. MyWebsite Customer Service Representatives also sell these products, assist with billing issues, and cancel packages as necessary.
Key Responsibilities:
- Resolving customer issues via various channels
- Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
- Demonstrating both technical proficiency and effective soft skills in resolving customer issues
- Recommending and selling the right products and services based on customer's business and personal needs
- Effectively managing self to meet departmental goals and resolve incoming workload efficiently
Requirements:
- Technical support and customer service experience is a plus
- Strong written and spoken communication skills
- Ability to adapt to changing products and processes
- Ability to process and document interactions efficiently
- Ability to project a positive and helpful attitude to customers and colleagues
- General familiarity with computer functionality and use of internet (training will be provided for specific IONOS products)
About IONOS Inc:
IONOS Inc. is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
Equal Opportunity Employer:
We do not discriminate on the basis of any status protected by law.
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