Luxury Retail Store Director

4 weeks ago

New York, New York, United States Longchamp USA, Inc. Full time
Job Title: Luxury Retail Store Manager

Longchamp USA, Inc. is seeking a skilled Retail Concession Manager to oversee the Nordstrom 57th Street, NYC location. This role involves managing all aspects of operating a lucrative store, establishing the atmosphere, and leading the store's culture to ensure success in customer service, profitability, operations, personnel development, and the presentation and assortment of merchandise.

Key Responsibilities:
  • Assumes leadership and development role, overseeing employee retention and career development.
  • Effective total store communication, morale awareness, and staff development.
  • Interviewing, hiring, and training employees, including new hire paperwork, orientation, and collaboration with HR.
  • Planning, assigning, and directing work, including performance reviews, rewards, and discipline.
  • Complaint resolution and continual performance issue evaluation.
  • Time sheet review and payroll management, sales team task assignment, and goal monitoring.
  • Merchandising oversight and inventory control, shrink and expenses control.
  • Maintenance of total store standards, identification of price changes/errors, and communication to corporate.
  • Review of department/store trends, participation in opening and closing the store.
  • Management of office tasks, funds, and shipments, monitoring of sales performance through analysis.
  • Adherence to company policies and procedures, other duties as assigned by the Director of Retail.
Requirements:
  • High School Diploma (or GED)
  • Degree in Fashion or related field OR equivalent work experience and education
  • 5 years of experience in high-end retail, boutique, or sales, with proven expertise in retail management, covering P&L, staff supervision, scheduling, training, merchandising, inventory, shrink control, and payroll.
  • Proficient in POS transactions (sales, returns, exchanges, CRM)
  • Familiar with UPS System
  • Working knowledge of Microsoft Excel, Outlook, and Word
  • Independent judgment and discretionary powers
  • Familiarity with store operations
  • Strong communication and leadership skills
  • Organized, self-starter with multitasking ability in a fast-paced environment
  • Varied work hours/days as needed
  • Experience in researching and exploring market trends
  • Ability to establish cross-functional relationships for business growth
  • Understanding of the French language is a plus

Salary: $65,000 - $80,000 plus bonus

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