Luxury Retail Store Manager
4 weeks ago
La Maison Longchamp, a renowned luxury brand, is seeking a skilled Retail Concession Manager to lead our Nordstrom 57th Street, NYC location. As a key member of our team, you will be responsible for overseeing all aspects of store operations, ensuring exceptional customer service, and driving business growth.
Key Responsibilities:- Lead and develop a high-performing team, fostering a positive and inclusive work environment.
- Develop and implement effective store communication strategies, promoting employee morale and retention.
- Collaborate with HR to ensure seamless onboarding and training processes.
- Plan, assign, and direct work to ensure efficient store operations and high-quality customer experiences.
- Conduct performance reviews, provide feedback, and implement disciplinary actions as needed.
- Monitor sales performance, analyze trends, and implement strategies to drive growth.
- Manage inventory, shrink, and expenses, ensuring optimal store performance.
- Maintain high standards of store appearance and presentation.
- Identify and communicate price changes and errors to corporate.
- Participate in store openings and closings, ensuring a smooth and efficient process.
- High School Diploma (or equivalent)
- Degree in Fashion or related field, or equivalent work experience and education
- 5+ years of experience in high-end retail, with a proven track record in retail management, P&L, staff supervision, scheduling, training, merchandising, inventory, shrink control, and payroll
- Proficiency in POS transactions, including sales, returns, exchanges, and CRM
- Familiarity with UPS System and Microsoft Office Suite
- Strong communication and leadership skills, with the ability to work independently and make sound judgments
- Organized and self-motivated, with excellent multitasking abilities in a fast-paced environment
- Varied work hours and days, as needed
- Experience in researching and exploring market trends
- Ability to establish cross-functional relationships for business growth
- Understanding of the French language is a plus
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