Luxury Retail Store Manager

4 weeks ago


New York, New York, United States Longchamp USA Inc Full time
Job Opportunity

La Maison Longchamp, a renowned luxury brand, is seeking a skilled Retail Concession Manager to lead our Nordstrom 57th Street, NYC location. As a key member of our team, you will be responsible for overseeing all aspects of store operations, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:
  • Lead and develop a high-performing team, fostering a positive and inclusive work environment.
  • Develop and implement effective store communication strategies, promoting employee morale and retention.
  • Collaborate with HR to ensure seamless onboarding and training processes.
  • Plan, assign, and direct work to ensure efficient store operations and high-quality customer experiences.
  • Conduct performance reviews, provide feedback, and implement disciplinary actions as needed.
  • Monitor sales performance, analyze trends, and implement strategies to drive growth.
  • Manage inventory, shrink, and expenses, ensuring optimal store performance.
  • Maintain high standards of store appearance and presentation.
  • Identify and communicate price changes and errors to corporate.
  • Participate in store openings and closings, ensuring a smooth and efficient process.
Requirements:
  • High School Diploma (or equivalent)
  • Degree in Fashion or related field, or equivalent work experience and education
  • 5+ years of experience in high-end retail, with a proven track record in retail management, P&L, staff supervision, scheduling, training, merchandising, inventory, shrink control, and payroll
  • Proficiency in POS transactions, including sales, returns, exchanges, and CRM
  • Familiarity with UPS System and Microsoft Office Suite
  • Strong communication and leadership skills, with the ability to work independently and make sound judgments
  • Organized and self-motivated, with excellent multitasking abilities in a fast-paced environment
  • Varied work hours and days, as needed
  • Experience in researching and exploring market trends
  • Ability to establish cross-functional relationships for business growth
  • Understanding of the French language is a plus


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