Business Process Optimization Specialist

6 days ago

SaintPierreleBost, Nouvelle-Aquitaine, United States Summit Information Solutions, Inc. Full time
Job Summary

Summit Information Solutions, Inc. is seeking a highly skilled Business Process Optimization Specialist to join our team. As a key member of our Architecture Team, you will be responsible for driving process improvements and optimizing business operations to support our major state and local government customer.

Key Responsibilities
  • Lead and facilitate process improvement initiatives using established methodologies, such as Lean Six Sigma, Kaizen, or Agile.
  • Collaborate with stakeholders to identify areas for improvement and prioritize opportunities based on their impact on business goals and enterprise value.
  • Conduct process assessments, root cause analysis, and performance evaluations to identify inefficiencies and areas for optimization.
  • Develop and implement action plans and solutions to address identified improvement opportunities, including process redesign, automation, and technology enhancements.
  • Monitor and track the progress of improvement projects, ensuring timely completion and targeted benefits realization.
  • Establish performance metrics and key performance indicators (KPIs) to measure the effectiveness of improvement initiatives and track ongoing performance.
  • Analyze data and generate reports to communicate results to stakeholders and senior management.
  • Facilitate training sessions and workshops to educate employees on continuous improvement methodologies and foster a culture of innovation and excellence.
  • Drive change management activities to ensure successful adoption of new processes and practices across the organization.
Requirements
  • Bachelor's degree in Business Administration, Computer Engineering, Operations Management, or a related field.
  • 3-5 years of experience in process improvement, business analysis, or project management roles.
  • Strong knowledge of continuous improvement methodologies and tools, such as ITIL, Lean Six Sigma, Value Stream Mapping, and Root Cause Analysis.
  • Experience leading cross-functional teams and driving change in a collaborative environment.
  • Experience in supporting a large, complex IT environment for a Federal or State Government.
  • Excellent analytical and problem-solving skills, with the ability to analyze complex processes and identify opportunities for improvement.
  • Strong project management skills, with the ability to manage multiple projects simultaneously and prioritize effectively.
  • Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization.
  • Familiarity with change management principles and practices to facilitate the adoption of new processes and practices across an organization.
  • Excellent communicator and collaborator, capable of working independently, in small groups, or directly with customers.
  • Proficiency in continuous improvement methodologies and tools such as Lean, Six Sigma, Kaizen, Value Stream Mapping, Root Cause Analysis, DMAIC (Define, Measure, Analyze, Improve, Control), PDCA (Plan, Do, Check, Act), etc.
  • Certification in continuous improvement methodologies such as ITIL, Lean Six Sigma (e.g., Green Belt, Black Belt) is highly desirable.
  • Proficiency in data analysis tools and software, such as Microsoft Excel, ServiceNow, PowerBI, or Tableau, is a plus.
What We Offer
  • Competitive salary and exceptional benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment.
  • Recognition and rewards for outstanding performance.

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