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Veterinary Emergency Client Services Specialist
2 months ago
STAFFORD BROOKS CONSULTING is seeking an Emergency Client Services Coordinator to enhance our veterinary service operations.
This role is essential in delivering compassionate and effective communication to clients while ensuring seamless coordination within our veterinary team.
Key Responsibilities:- Act as the primary point of contact for clients, providing a warm and professional first impression.
- Facilitate communication among team members, ensuring that all parties are informed and aligned.
- Accurately process service charges and manage end-of-day financial tasks.
- Handle diverse and complex cases, utilizing available resources to achieve optimal patient outcomes.
Benefits:
- Paid wellness week off after 90 days of employment.
- Three weeks of paid vacation, prorated for the first year.
- Shift differentials for overnight work.
- Annual uniform allowance and contributions towards health insurance.
- 401K plan, vision and dental coverage.
- Company-paid life insurance and long-term disability benefits.
Perks:
- Opportunity to bring your pet to work.
- Access to role-specific training and clear career development paths.
Our facility is designed to foster collaboration and communication among departments, featuring:
- A thoughtfully designed layout that encourages teamwork.
- Support roles that allow our staff to focus on their core responsibilities.
- Advanced medical imaging capabilities and other state-of-the-art resources.
- Minimum of two years of experience in emergency or specialty veterinary client services.
- Familiarity with veterinary workflows, procedures, and medical terminology.
- Ability to respond swiftly to urgent medical situations, ensuring safety for both team members and patients.
- A proactive and inquisitive mindset.
- Willingness to collaborate with various teams across the organization.
- Innovation
- Courage
- Community Engagement
Our mission is to enhance the veterinary landscape by promoting a transformative approach to team well-being, fostering a supportive environment for our staff, clients, and patients.
