Healthcare Support Specialist

1 week ago

Henderson Kentucky, United States Fast Pace Health Full time

Position Title:
Healthcare Support Specialist

Overview:
Fast Pace Health is dedicated to delivering an exceptional patient experience at every interaction. We are in search of a proficient and experienced Healthcare Support Specialist to enhance our expanding team.

Our ideal candidate will be genuinely committed to fostering our Fast Pace mission, which emphasizes teamwork, communication, empowerment, and quality care within a supportive and encouraging environment.


Fast Pace Health is pioneering a new approach to healthcare in rural communities, offering a diverse range of services.

We are transforming healthcare delivery in these areas by integrating superior patient care, education, accessibility, and community service, prioritizing the needs of patients and enhancing the health of our communities.


Why Choose Fast Pace Health?:

Benefits of Working at Fast Pace:
Flexible scheduling options available Monday to Friday (including 4x10's)

Work-Life Balance – No on-call or after-hours responsibilities

Scheduled patient appointments

Paid holidays

Competitive compensation and benefits (medical, vision, dental, 401k)

A nurturing, family-like atmosphere that promotes success and fulfillment through supportive relationships and collaborative achievements

Contribute to our mission by serving your local community

Endless growth opportunities:
Diverse patient interactions, continuous learning, and opportunities for internal advancement

Key Responsibilities:


At Fast Pace Health, the Healthcare Support Specialist provides essential clinical and administrative assistance necessary for effective patient care under the direct supervision of a Primary Care Provider.

They deliver outstanding patient service, maintaining a compassionate and welcoming environment while responding promptly and accurately to changes in patient conditions or treatment responses.

The Healthcare Support Specialist will ensure excellent customer service for all internal and external stakeholders by utilizing comprehensive knowledge and effective communication with team members.


What You Will Do:

Clinical Duties:
Assess patients by checking and documenting vital signs, collecting and recording relevant clinical history and all necessary information for accurate charting in the EMS

Prepare examination and treatment areas for patient intake

Assist primary care providers in patient evaluations, examinations, and minor procedures

Monitor patients, documenting and reporting changes in their conditions, such as adverse reactions to medications or treatments, and taking appropriate actions

Conduct laboratory tests and phlebotomy, handling and labeling specimens for laboratory and pathology testing

Provide wound care and suture removal as required

Administer federal and non-federal DOT, BAT, and drug screening exams

Ensure patient comfort and confidentiality during procedures

Maintain friendly and cordial relationships with all staff, building and sustaining trust and credibility

Deliver clinical and administrative support for the team while adhering to all company policies and procedures

Uphold the Core Values of the Company, emphasizing teamwork, communication, empowerment, quality of care, and friendliness

Administrative Duties:
Verify insurance coverage, obtain authorizations, and schedule referrals.

Maintain and update patient records

Prepare and organize patient charts for upcoming appointments

Schedule patient appointments and manage the appointment calendar

May perform as a Scribe as necessary

Assist providers with proper patient follow-ups, including conducting follow-up calls within 1-2 days of treatment and responding to messages on the same day of receipt

Answer phone calls, address patient inquiries, and triage urgent messages to primary care providers

Manage inventory, order medical supplies and medications as required.

Responsible for understanding compliance aspects within the company by completing all mandatory training

Maintain knowledge of primary care, patient-centered medical home, and value-based care to promote and advocate for services

Non-Essential Functions:
Assist with urgent care activities as primary care schedules allow

Perform other duties as assigned by management

Experience Requirements and Preferences::

A minimum of 1+ year of experience as a Medical Assistant, preferably in a primary care environment

Education Requirements::

High School Diploma or its equivalent

Compliance:


Fast Pace Health is committed to the principle of equal employment and fostering an inclusive environment for the benefit of our employees, patients, and communities.

We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information, or any other legally protected characteristics or conduct.

Please refer to the links below for information regarding your rights under certain federal laws:

Mississippi Residents Only:
In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment.

The law mandates that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol testing, that they may be tested for "the presence of drugs [or alcohol] in their metabolites." Miss.

Code. Ann. § (phone number removed).

Brand Name:
FastPace Health

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